Chapter 4: Decision making to improve operational performance

A-level BusinessAQA / OCR / Pearson Edexcel / Eduqas-WJEC12 topicsHigher

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A-Level Business: Decision Making to Improve Operational Performance - Authored Long Answer Questions

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4 questions43 marks64.5 min

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5 markscalculatestandardAQA / OCR / Edexcel / Eduqas

BUS04: Toyota Motor Manufacturing UK data for Decision Making to Improve Operational Performance

Measure with unit	Year 1 value	Year 2 value
Output per worker (cars per year)	36	39
Capacity utilisation (%)	78	84
Defect rate (%)	1.7	1.2

BUS04A Toyota Motor Manufacturing UK is reviewing productivity, capacity utilisation, lean production, quality and supply chains. Calculate the requested business measure and interpret it for managers.

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9 marksanalysehardAQA / OCR / Edexcel / Eduqas

BUS04: Toyota Motor Manufacturing UK data for Decision Making to Improve Operational Performance

Measure with unit	Year 1 value	Year 2 value
Output per worker (cars per year)	36	39
Capacity utilisation (%)	78	84
Defect rate (%)	1.7	1.2

BUS04B Analyse one way Toyota Motor Manufacturing UK's productivity, capacity utilisation, lean production, quality and supply chains decision could affect its competitiveness in automotive production in Burnaston and Deeside.

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20 marksevaluatesynopticAQA / OCR / Edexcel / Eduqas

BUS04: Toyota Motor Manufacturing UK strategic case evidence

Toyota Motor Manufacturing UK, 2026

Output per worker (cars per year): 36 to 39; Capacity utilisation (%): 78 to 84; Defect rate (%): 1.7 to 1.2

BUS04C Evaluate whether Toyota Motor Manufacturing UK should prioritise productivity, capacity utilisation, lean production, quality and supply chains as part of its long-term strategy.

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9 marksrecommendsynopticAQA / OCR / Edexcel / Eduqas

BUS04: Toyota Motor Manufacturing UK strategic case evidence

Toyota Motor Manufacturing UK, 2026

Output per worker (cars per year): 36 to 39; Capacity utilisation (%): 78 to 84; Defect rate (%): 1.7 to 1.2

BUS04D Recommend how Toyota Motor Manufacturing UK should respond to the evidence on productivity, capacity utilisation, lean production, quality and supply chains. Justify your answer using the data.

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3. Decision making to improve marketing performance

5. Decision making to improve financial performance

Key learning objectives

Understand the key principles behind Decision making to improve operational performance.
Apply these ideas to exam-style questions.
Recall the essential definitions and key terms.